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Frequently Asked Questions
How do I unlock an achievement?
To unlock an achievement, you need to be physically present at the location. Open the achievement in the app, tap 'Check In', and we'll verify your location. Once verified, you can add a photo and note to commemorate your achievement!
Why isn't my location being detected?
Make sure location services are enabled for Cheevo in your device settings. Go to Settings > Privacy > Location Services > Cheevo and select 'While Using the App'. Also ensure you have a clear GPS signal - being indoors or in areas with tall buildings can affect accuracy.
Can I unlock achievements without being at the location?
No, Cheevo requires you to be physically present at the location to unlock achievements. This ensures the authenticity of your achievement collection and makes the experience more meaningful!
How do seasonal events work?
Seasonal events are limited-time achievement collections tied to festivals, holidays, or special occasions. During the event period, you can unlock exclusive achievements that may not be available again. Check the Events tab to see what's currently active!
How do I change my profile privacy settings?
Go to your Profile > Settings > Privacy. You can control who sees your achievements (Public, Friends Only, or Private), manage your follower settings, and control notification preferences.
Can I delete an achievement I've unlocked?
Yes, you can delete individual achievements from your collection. Go to the achievement detail view and tap the menu icon (three dots) to find the delete option. Note that this action cannot be undone.
How do I report inappropriate content?
Tap the menu icon (three dots) on any achievement or profile and select 'Report'. Choose the reason for your report and submit. Our moderation team reviews all reports within 24 hours.
How do I delete my account?
You can delete your account in two ways: 1) In the app: Go to Profile > Settings > Account > Delete Account. 2) Via our website: Visit cheevoapp.com/delete-account for detailed instructions and to request deletion via email. Account deletion is permanent and removes all your data.
Need to delete your account?
Account deletion is permanent and removes all your data. Visit our dedicated page for detailed instructions.
Delete Account InformationStill need help?
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